Watch this free 1-hour webinar and you’ll learn why people resist change and how you can improve your influence skills. We’ll help you ensure your next process improvement efforts are successful!
Webinar Recording: How to Manage Change With Negative Nancy
Webinar Presentation: How to Manage Change With Negative Nancy
Best Practices for Managing Negative Nancy
- Be clear when letting her know the higher purpose of what you’re trying to do – answer the question “for the sake of what?”
- Actively listen to what she’s saying – learn about her resistance
- Write down her comments on a Flipchart or post-it note to confirm you heard her
- Invite her to participate in a Process Walk, building a Process Map and conducting a Fishbone Analysis
- Involve her where possible to increase her sense of ownership of the change
- When Negative Nancy says something pessimistic try using the 5 Whys to get to root of her mindset
- Keep in mind that your actions can help turn Negative Nancy into Empowered Emily!
Date & Time
- Date: Thursday, March 24, 2016
- Time: 10 am – 11 am PST
- Why we need others during improvement efforts
- Classic reasons for resistance
- How to strengthen influence skills
- How to use Lean Six Sigma tools to build engagement
Elisabeth Swan, Managing Partner & Executive Advisor
Elisabeth is a Managing Partner, Executive Advisor and Master Black Belt of GoLeanSixSigma.com. Elisabeth has over 25 years of success helping leading organizations like Amazon, Charles Schwab, and Starwood Hotels & Resorts build problem solving muscles and use Lean Six Sigma to achieve their goals.
Q&As From the Webinar
- How much time do you suggest spending on a Process Walk?
- What about the Force Field Analysis Tool for uncovering problems?
- Please elaborate on the waiting to talk vs. listening distinction.
- How would a Fishbone Diagram change the opinion of a Negative Nancy?
- Is asking “for the sake of what?” similar to the 5 Whys?
- How do you deal with someone who rolls their eyes during your meetings?
- How do you keep a negative person from hijacking a project group?
- How do you change the culture of thinking at the executive level?
- I work in a place where people have given up on changing things, and it starts with the managers. How can I convince managers that all people can benefit from the change process?
- How would you deal with a “Dastardly Danielle” or someone who constantly thinks they are right – constantly unwilling to hear anyone else’s ideas? This would be someone who is part of the process but not at all a process owner.
- Is the Fishbone Diagram similar to the Affinity Diagram?
- When selecting for Fishbone do we pick the most negative people for ownership benefit?
- Why conduct a Process Walk when you can bring in a SME into the Kaizen Event to work the process map?
- If it’s not possible to get all the stakeholders to walk through the process and Fishbone (at the same time), then what do you do?
- How do you get people engaged without true upper management support? Even when that upper management doesn’t directly control that department?
- We have a lot of process improvements going on but Lean seems to be an afterthought, “that probably could have been a Lean project.” Or, everything seems to be a implementation project. How do we get them to at least consider the Lean methodology?
- How do you take steps towards process change when there is Union involved?
- If you were given a process to change and it didn’t roll out successfully because of conflicting items going on, how can you best re-roll it out to be successful?
- From a Process Walk, what is deemed too much information? You mention the slow down of a system, but how much detail should be analyzed to support change?
- How do you keep the momentum going when team schedules impact the progress because there is no time allocated?
- Is it a fixed 5 times for Whys? Can it be 3 times of asking why? In some analysis you have to stop asking why for different reasons.
10 Types of Troublesome Team Members
Negative Nancy is just one type of troublesome team member. In this webinar, we’ll show you how to manage change easier with this type of team member. Here are some other types of troublesome team members (below). Who would you like to learn how to manage change with next? Please share with us in the comments below!
- Introduction to Lean
- How to Select the Right Improvement Project
- Challenge the Process by Asking “Why?”