How To Manage Change With Negative Nancy - GoLeanSixSgima.com

Watch this free 1-hour webinar and you’ll learn why people resist change and how you can improve your influence skills. We’ll help you ensure your next process improvement efforts are successful!


Webinar Recording: How to Manage Change With Negative Nancy


Webinar Presentation: How to Manage Change With Negative Nancy


Best Practices for Managing Negative Nancy

  • Be clear when letting her know the higher purpose of what you’re trying to do – answer the question “for the sake of what?”
  • Actively listen to what she’s saying – learn about her resistance
  • Write down her comments on a Flipchart or post-it note to confirm you heard her
  • Invite her to participate in a Process Walk, building a Process Map and conducting a Fishbone Analysis
  • Involve her where possible to increase her sense of ownership of the change
  • When Negative Nancy says something pessimistic try using the 5 Whys to get to root of her mindset
  • Keep in mind that your actions can help turn Negative Nancy into Empowered Emily!

Date & Time

  • Date: Thursday, March 24, 2016
  • Time: 10 am – 11 am PST

Agenda

  • Why we need others during improvement efforts
  • Classic reasons for resistance
  • How to strengthen influence skills
  • How to use Lean Six Sigma tools to build engagement

Elisabeth-Swan_GoLeanSixSigma.comPresenter

Elisabeth Swan, Managing Partner & Executive Advisor

Elisabeth is a Managing Partner, Executive Advisor and Master Black Belt of GoLeanSixSigma.com. Elisabeth has over 25 years of success helping leading organizations like Amazon, Charles Schwab, and Starwood Hotels & Resorts build problem solving muscles and use Lean Six Sigma to achieve their goals.


Q&As From the Webinar


10 Types of Troublesome Team Members

Negative Nancy is just one type of troublesome team member.  In this webinar, we’ll show you how to manage change easier with this type of team member. Here are some other types of troublesome team members (below). Who would you like to learn how to manage change with next? Please share with us in the comments below!

10 Types of Troublesome Team Members - GoLeanSixSigma.com


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Future Webinars

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Elisabeth Swan

Elisabeth is a Managing Partner & Executive Advisor at GoLeanSixSigma.com. For over 25 years, she's helped leading organizations like Amazon, Charles Schwab and Starwood Hotels & Resorts build problem-solving muscles with Lean Six Sigma to achieve their goals.