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In every organization, the work gets done by hundreds or thousands of processes. Many processes have opportunities for improvement hidden just below the surface. Over time, serious problems can develop if these opportunities are not addressed. The impact of the problems individually may be small, but the accumulative effect can…

So you've completed your Lean Six Sigma Yellow Belt Training & Certification and you're excited about process improvement. But, you have some questions. Big questions, like: How do I get started on my first project? Once started, what do I do to keep my project on track? Who needs to…

All Lean Six Sigma problem-solving projects follow the DMAIC framework, but with different levels of rigor. There are three different types of DMAIC projects: Yellow Belt Green Belt Black Belt Yellow Belt Projects Yellow Belt projects are solved by gathering clues through direct observation. Some of those clues are directly…

Inside and outside of the public sector, the pressure is growing for lean process improvement and increased quality. The idea has been around for decades. Everybody gets it. Who doesn’t want Government and Education serving us better than last year?  We’re trying! But how do we effectively pursue Continuous Improvement…

Project Summary The Challenge: Development stopped for 7 days during every Content Management System (CMS) release cycle. The Discovery: The CMS architecture did not allow for code development while new code was being tested and released. The Improvements: They cleaned up existing Quality Assurance (QA) environments, set up dedicated Development…

There are countless reasons why somebody would want to deploy Lean Six Sigma, from the process improvements that are at the core of any Lean Six Sigma project, to the measurable, quantifiable financial gains that come from optimizing an entire team’s processes. Suffice to say, having such a tried-and-tested, globally-renowned…

By this point in 2020, the majority of people reading this will have had some amount of experience with remote work. What’s your experience? I’ve heard of teams that flourished, with happier & more productive people, who will embrace remote work moving forwards. On the flip side, I’ve heard people…

Project Summary The Challenge: UC San Diego students’ accounts were being sent to collections before they ever received Final Notice Letters—leaving them no time to react. The Discovery: The time it took the Student Business Services Department to produce, stuff and mail Final Notice Letters varied greatly, with a median…