Do you ever walk into a store and know at a glance where to find what you need? Do you notice that seemingly long lines can often move really quickly? Do you find yourself wondering why things don't go horribly wrong more often? Lean Six Sigma is at work! Mistake-proofing,…
Did you know Dr. Kano was a student of Dr. Ishikawa? Did you know Dr. Kano was still with us? Does he know everyone still uses the Kano Model? Would that be a delighter for Dr. Kano? Inquiring minds want to know! This November marks Noriaki Kano’s 78th birthday (we’re…
Every month, one awesome person will have a chance to win your Yellow Belt Certification ($199 value) for free! How? Enter each month’s contest by following the simple instructions on this post. Good luck, Go-Getters! November 2018 Contest - Deadline to Apply: Friday, November 30 Share a review of our Just-In-Time…
Are you a life-long learner? Have you been looking for a way to advance your problem-solving skills on a budget? We’ve got you covered! We started a Go-Getter Membership for people like you. And, if you join the party now, you’ll get a “pennies-a-day” deal for over $700 in products.…
Lean Six Sigma Process Improvement Results: Reducing Mail Packaging Time From 415 to 96 Minutes Tune in to find out how Jared Church & Franklin Garrett from UC San Diego used Lean Six Sigma to significantly reduce mail packaging time from 415 to 96 minutes! Project Summary Reduce the lead…
Pete Ricketts, Governor of the State of Nebraska, has invested an immense amount of time and effort to help state government improve and progress. "We set goals to deliver better results for our customers. We measure improvement and progress. And we hold our team accountable for those results," says Pete.…
They're delivering a one-two punch to defects. They're ridding the earth of process waste. They're on the front lines delivering customer service perfection. They're in leadership striving to make a difference in the world. They're kicking process improvement butt! Join us each month as we highlight another unsung hero of…
Did you know you were an improvisor? Unless you're a telemarketer, you don't have a script. You may have clear goals and a plan but anything can happen. Did you know that all professional improvisors follow the same rules? The same elements that make Second City successful on stage can…
By combining standard business procedures with Lean Six Sigma methodology, the Humane Society for Greater Savannah was able to not only save thousands of dollars in operating costs, but also boost their animal adoption rate. By tracking every animals' progress through each stage of the adoption process and holding their staff accountable…
Karyn’s story: I’m Karyn Ross, author of the forthcoming book How to Coach for Creativity and Service Excellence: A Lean Coaching Workbook, and co-author of Shingo-Award-winning The Toyota Way to Service Excellence. People often ask me how I learned Lean. They’re usually surprised to find out (and you may be…