What is a Cross-Training Matrix?

Cross-Training is training different employees to perform different tasks outside of their original role. For example, training Worker A to do Worker B’s job, and training Worker B to do Worker A’s job. Cross-Training improves the flow of the process, enables the sharing of best practices and increases flexibility in managing the workforce.

Cross-Training Matrix Template


To learn how to use the Cross-Training Matrix and how to apply Lean or Six Sigma, check out our Free Lean Six Sigma Yellow Belt TrainingGreen Belt Training or Lean Training.

Tracy O'Rourke

Tracy is a Managing Partner & Executive Advisor at GoLeanSixSigma.com. She is also a Lean Six Sigma Green Belt Instructor at University of California San Diego and teaches in San Diego State University’s Lean Enterprise Program. For almost 20 years, she has helped leading organizations like Washington State, Charles Schwab and GE build problem-solving muscles.