Inside and outside of the public sector, the pressure is growing for lean process improvement and increased quality. The idea has been around for decades. Everybody gets it. Who doesn’t want Government and Education serving us better than last year? We’re trying! But how do we effectively pursue Continuous Improvement…
Project Summary The Challenge: Development stopped for 7 days during every Content Management System (CMS) release cycle. The Discovery: The CMS architecture did not allow for code development while new code was being tested and released. The Improvements: They cleaned up existing Quality Assurance (QA) environments, set up dedicated Development…
There are countless reasons why somebody would want to deploy Lean Six Sigma, from the process improvements that are at the core of any Lean Six Sigma project, to the measurable, quantifiable financial gains that come from optimizing an entire team’s processes. Suffice to say, having such a tried-and-tested, globally-renowned…
Group brainstorming has been a part of organizational culture for as long as anyone can remember and is a critical part of Lean Six Sigma. Even though it has its pitfalls, it remains the go-to method for problem solving and idea generation. However, during the COVID-19 pandemic, brainstorming has been…
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What Exactly is Baseline Data? In the Lean Six Sigma world, baseline data is a measure of how a process is performing (were you thinking “baseball?”). The “base” refers to the start of the improvement effort and the “line” refers to the level of capability. What does baseline data look…
By this point in 2020, the majority of people reading this will have had some amount of experience with remote work. What’s your experience? I’ve heard of teams that flourished, with happier & more productive people, who will embrace remote work moving forwards. On the flip side, I’ve heard people…
Project Summary The Challenge: UC San Diego students’ accounts were being sent to collections before they ever received Final Notice Letters—leaving them no time to react. The Discovery: The time it took the Student Business Services Department to produce, stuff and mail Final Notice Letters varied greatly, with a…