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What are Process Voices?

Process Voices captures the four distinct “voices” for any given process. The Voice of the Business reflects the needs of management. The Voice of the Employee relays what it feels like to work within the process. The Voice of the Customer details the needs of the end user and the Voice of the Process lists the waste, rework and other observed process issues. This matrix provides a quick view of the mix of perspectives on any given process.

To learn how to use the Process Voices Template and how to apply Lean Six Sigma, check out our Black Belt Training & Certification!