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Process Walk (aka Gemba Walk)

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What is a Process Walk?
A Process Walk (Gemba Walk) is an informational tour of the area where the work is taking place. A Process Walk is a series of structured, on-site interviews with representative process participants with the goal of gaining a comprehensive understanding of the process. Interviews focus on detail such as process time, wait time, defect rates, root causes and other information that can lead to targeted improvements.
Process Walk - GoLeanSixSigma.com
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