Lean Six Sigma Success Stories In Government Industry - GoLeanSixSigma.com

Below are Lean Six Sigma success stories in the Government industry. For success stories in other industries, please visit our Lean Six Sigma Success Stories page.

United States

Augusta Veteran Housing Project Progresses

Last December, “the Georgia Department of Community Affairs awarded Freedom’s Path $790,000 in federal tax credits to transform two vacant historic buildings at the uptown Augusta VA into 78 one-bedroom apartments where homeless veterans could find affordable housing and increased access to health care.” Although this project falls slightly behind, the listed completion date is Dec. 31, 2016. In early July, the Augusta VA started training staffers to become more efficient in addressing veteran homelessness through the use of Lean Six Sigma to improve performance by removing waste.

Big Savings With Lean Six Sigma

Tom Barrett, Mayor of The City of Milwaukee, has made it a priority to ensure small businesses in his city have all the tools they need to grow and excel. To help promote small business growth and development, Tom encourages businesses to implement Lean Six Sigma due to its core focus in achieving cost savings and increasing efficiency. The city itself has already been working to implement Lean Six Sigma tools and has set an example with a local organization: Goodwill Industries of Southeaster Wisconsin.

Building Energy Monitor Program Saves Money

“Everyone knows that saving energy is a good thing, but most people will only be motivated when you can demonstrate just how much energy is being wasted, and how much potential there is for improvement.” The Building Energy Monitor (BEM) Program at Fort Campbell is raising the energy awareness of all installation occupants to achieve high energy savings. The BEM program manager is also pursuing Lean Six Sigma training to improve the program by “learning new tools to measure progress, analyze causes of poor performance, improve the program based off of results from the analysis and control the program for long-run success.”

Building The Perfect Fish Tank 

Defense Contract Management Agency (DCMA) and Defense Contract Audit Agency (DCAA) representatives are currently partnered in a collaborative effort to review and improve workloads and processes. Joan Sherwood, DCMA director, shares that the team’s improvement methodology is called Business Process Reengineering- a Lean Six Sigma analysis approach.

Aldermen Grapple With Ways To Streamline Permit Process

In Kenosha Wisconsin today there is an effort to better the city’s permitting process. Alderman Bob Johnson is suggesting the city implement “Six Sigma” in order to streamline business processes. By using Six Sigma and applying it to the permitting processes, the plan shows the ability to shave 14 days off the entire permit process.

Lean Six Sigma Celebrates $5 M in Savings

The City of Tyler in Texas has exceeded $5 million in hard and soft dollars savings through Lean Six Sigma. City employees trained in this methodology have completed ninety-two projects as of late April.  Leaders of the city say that Lean Six Sigma has saved more than money; it has also saved time.

New City Manager Focusing On One-year Plan

New city manager for Carson City, Nevada and former Marine Corps Colonel, Nick Marano, has a one-year plan that focuses on how to best advance the interests of the people and the community. Within Marano’s first 60 days, he had a three-page plan prepared and supported by Lean Six Sigma techniques to minimize costs and stay efficient.

Cutting Red Tape: It’s Time To Sweat The Small Stuff

The federal workforce is currently reduced as budget reductions take place. According to Steve Goodrich, federal agencies have become highly inefficient over time. Hiring decisions, procurement actions, and budget approvals are not executed as effectively or efficiently as they should. To streamline government practices, methods such as Lean Six Sigma need to be applied to daily agency operations instead of being looked over.

City to Kick Off New Management Initiative

The City of Wisconsin Rapids has launched an initiative to train city employees in process improvement. Called “Rapid Improvement”, the initiative’s goal is increase efficiency, productivity, and savings and will utilize Lean Six Sigma methodology. Employees will be encouraged to examine processes in order to improve the quality of services for residents.

McDonald Says ‘Biggest Reorganization Of VA’ To Rebuild Trust Is Underway

Bob McDonald, secretary of U.S. Veterans Affairs (VA), is set to embark on the biggest reorganization of VA in its history through the new “Road to Veterans Day Action Review.” McDonald is focused on rebuilding trust, improving service delivery, and setting the course for long-term excellence and reform. In addition, VA is trying to improve its processes and change its culture is by applying the concepts of Lean Six Sigma.

Raritan Township Republican Candidates Want Referendums On Borrowing

Republican candidates for Township Committee, Louis Reiner and Richard Chen, want to see bonding proposals submitted to the voters in a referendum. Chen says he favors referendums “for major expenditures.” This is Chen’s first time running for public office and with his request to see bonding proposals, Chen says he would apply Lean Six Sigma techniques. The techniques that he would apply would save money while continuously improving the quality of the organization’s products and services. Chen previously served with the Army, during that time he successfully streamlined budgets and saved the Army millions of dollars.

Pierce County Procurement Streamlines Contracting & Procurement Processes

The Pierce County divisions of Public Works & Utilities Department each used their own contracting and procurement processes. To streamline work and standardize business-to-business approaches, Pierce County developed new contract management processes and procedures by using Lean principles and best practices. Techniques such as work flow mapping, root cause analysis, and brainstorming were used to identify initial delays and repeated work. Pierce County divisions of Public Works & Utilities is now experiencing faster approval of work assignments, quicker invoice approval, and no approval delays.

Pittsfield Council Asks Mayor For Independent Review of Budgets

The City Council of Pittsfield, Massachusetts has requested their mayor to review the city’s budget for possible reductions and to bring Lean Six Sigma to the council. Councilors voiced looking for the “best bang for our buck” and a “thought-out task force” to “to streamline systems, reduce waste, eliminate duplication, and review purchasing while improving customer service.”

Pursuit Of Alternative Revenue, Cost-savings Never Ceases

Part of Dublin, Ohio’s initiative, Dublin Difference, is to commit to ensuring taxpayer dollars are used in the most cost effective manner possible. Dublin district has embraced the concepts involved in Lean Six Sigma to run their efficiency programs and to provide data driven results in their initiates. Additionally, in the past three fiscal years, Dublin has steadily increased revenues and they are continuously looking for alternative sources of revenue.

New Report Details Millions Of Dollars In State Efficiency Savings

This month, Governor Inslee’s Results Washington initiative released a report detailing examples of 18 improvements. The 18 improvements and improvement examples cited in the report total $5.92 million in savings, $27.4 million in costs avoided and $3.16 million in additional revenue. The Lean initiative began in September 2013 and although the initiative is still in the early stages, the progress so far is encouraging!

“Leaning Forward” In King County

In 2009, King County, Washington needed to make things better for citizens and decided that Lean was they way to do it. Since then, the Lean implementation plan has grown tremendously! Lean has given the county the capacity to produce public value with constrained resources. King County’s implementation plan is three fold: strategy deployment, transformation improvement of operations, and daily management.

Lean Six Sigma Comes To The VA

In October, leaders with Veterans Affairs Health Care started to get trained on Lean Six Sigma. Veterans Secretary Robert A. McDonald is the head of the Department of  Veterans Affairs and leading the Lean Six Sigma initiative to “understand what customers want and need, and then design customer experiences to meet those needs.” In addition to customers’ wants and needs, the VA hopes to speed up the processing of claims.

Interview: Mayor Greg Fischer On What Louisville Does Right

Mayor Greg Fischer of Louisville, Kentucky shares his thoughts on what makes Louisville a great city. In recent years, the city has become a source of inspiration and has been squeezing its way up next to cities like San Francisco, Seattle, and Portland. Fischer also mentions recent initiatives like LouieStat which uses Lean Six Sigma to improve traditional government statistic programs. The city is also currently looking to tackle air quality and green initiatives.

City Set To Save $570k After Review Of Phone & Internet Services

The City of El Paso is back in Lean Six Sigma news again! This time, the city is sharing a savings of $570k after an employee-led Lean Six Sigma project related to processes for initiating and terminating phone and Internet services for city staff. “Lean Six Sigma is a strong management and leadership tool that empowers our employees to do amazing things for our city and our citizens,” said City Manager Tommy Gonzalez. Bravo, City of El Paso!

City Of El Paso Utilizes Lean Six Sigma Program

The City of El Paso uses Lean Six Sigma to save money, reduce employee work hours, and streamline operations. This year, so far, Lean Six Sigma Training has saved the City of El Paso $704,468! In fiscal year 2016, the first full-year under the city’s process improvements, the city is expected to save another $456,000.

Seeking Efficiency: Tremendous Resistance In Government

Lean Six Sigma has been credited with saving companies hundreds of billions of dollars over the past several decades. However, the government has never really taken to Lean Six Sigma and held on to the process improvement methods. Cities around the country can not afford their current uprising costs and now Lean is making its way back around to the most skeptical minds in government.

Change Required To Fight Gerat Waste And Duplication

Andrew Cuomo, governor of New York, is all in when it comes to fighting local government waste. Some of Cuomo’s greatest and most repeated phrases are, “Most communities,” and “Great waste and duplication.” Cuomo believes “every taxing entity should be required by the state to conduct efficiency studies every year.” This means using Lean Six Sigma and alike methods.

Tyler Police Substation In Faulkner Park Now Open

A new police substation opened in Tyler, Texas earlier this month. The police station is an addition to a rapidly growing city where safety is a priority. Prior to the station’s opening, a Lean Six Sigma report determined the station would save the department about $219,000 a year due to savings in manpower, maintenance and fuel!

The Dallas CPE: Planning, Management and Continuous Improvement Enhance Service Delivery

The city of Dallas, Texas integrated five different management tools under one umbrella to create a better overall customer experience and performances. Lean Six Sigma, benchmarking and surveying are just three of the tools used under the umbrella which is reducing costs, motivating employees and even leveraging partnerships. Dallas’ goal is to have an innovative approach and deliver services as efficiently as possible.

County OKs Lean Six Sigma Training

Earlier this month, Delaware County commissioners announced that they are moving forward with Lean Six Sigma training. The overall goal for the state’s team from the training is to “gain a better understanding of the processes you have in place and find the efficiencies.”

Commissioners Discuss Initiatives Behind The Scenes at ‘State of the County’ Event

For the state of Delaware, 2016 has been full of learning and growing! The $17,000 grant from the state is being put towards Lean Six Sigma programs in an effort “to get lower trash rates for residents” and “set economic development priorities for the county” over the next 10 years! There’s a way to reduce waste (literal trash!) and the chamber, directors, and commissioner are all on board.


Lean Principles That Make You More Efficient

Business Insider Australia offers a primer on basic lean principles including customer focus, process analysis, removing waste, measuring & metrics, and long-term sustained value.


Free Parking in Downtown Lindsay Will Help Determine Future Needs

City staff of Lindsay, Ontario is giving free parking in downtown to survey and determine parking needs June 16 to July 13, 2014. Parking will be free for two hours at all metered parking and is aimed to consolidate and improve the management of the City’s public parking lots. This is a process improvement project part of a Lean Six Sigma performance management initiative.

Kingston Paramedics Support PTSD Bill

In Kingston, Toronto, a bill by Cheri DiNovo proposes an amendment to the Workplace Safety and Insurance Act to acknowledge post-traumatic stress disorder among emergency response workers. If the bills passes, it means that emergency responders who become diagnosed with PTSD would be covered under the act, assuming the injury is workplace related. Frontenac County has programs in place to help paramedics cop with the stress of their job. Lean Six Sigma is just one of many programs which helps responders get a handle on root causes of workplace illnesses.

Report Shows Ontario County Workforce Development Efforts ‘Paying Off’

In Ontario, Canada, signs of positive economic development are new construction and business collaborations. Mike Manikowski, the county’s economic developer said, “We’re putting money from economic development into workforce development, and it’s really paying off.” The economic development office has also requested funding for Lean Six Sigma training.


Uncertainty Begets Opportunity

In the world today, companies face many uncertainties. Between changing environments, poorly understood relationships, and other uncertain variables, it is essential that companies have efficient processes and designs. This year, India had the highest voter-turnout in the history of Indian general elections. With this turnout, business leaders expect a boom in business! However, there is still uncertainty. With the uncertainty comes structured cause-and-effect experiments, random field trials, and trial-and-error experiments.

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