King County Retirement & Benefit Services is paving the way for process improvement in Government. Watch this 30 minute Project Presentation Webinar to learn how Kimberly Fleming is identifying and eliminating waste in a process to deliver more value – faster!

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Tracy O'Rourke

Tracy is a Managing Partner & Executive Advisor at For almost 20 years, she's helped leading organizations like Washington State, Cisco and GE build problem-solving muscles with Lean Six Sigma to achieve their goals.
  • Nice job by Kimberly Fleming! I love that she challenged the the idea that things have to move slowly in government. And I love that the result was removing a form from the process completely. No need to fill it out, no need to file it and no need to archive it for 60 years! What a great example of what’s possible in any process anywhere.