Problem: The Town of Oro Valley has an average of 30 required training courses incomplete per department. This results in lost productivity and creates potential compliance issues with Occupational Safety and Health Administration (OSHA).
Root Causes Discovered:
Excessive handoffs in the training management process leading to delays and rework
Inconsistent and fragmented manual process for training management
Staff and management’s limited awareness of what training is required
Created Standard Operating Procedures (SOP) for required training
Updated the training requirements and plans for all departments
Implemented a Learning Management System (LMS)
Reduced the incomplete training from an average of 30 to less than 1 per department—a 97% improvement.