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The 14 Points for the Transformation of Management was Dr. W. Edwards Deming’s guide for organizational leadership to better use their role to improve the effectiveness of any organization. These come from Dr. Deming’s book, Out of the Crisis.

  1. Clarify Purpose: Create constancy of purpose toward improvement of product and service, with the aim to become competitive and to stay in business, and to provide jobs.
  2. Lead the Change: Adopt the new philosophy. We are in a new economic age. Western management must awaken to the challenge, must learn their responsibilities and take on leadership for change.
  3. Stop Inspection: Cease dependence on inspection to achieve quality. Eliminate the need for inspection on a mass basis by building quality into the product in the first place.
  4. Don’t Focus on Price: End the practice of awarding business on the basis of price tab. Instead, minimize total cost. Move toward a single supplier for any one item, on a long-term relationship of loyalty and trust.
  5. Pursue Perfection: Improve constantly and forever the system of production and service, to improve quality and productivity and thus constantly decrease costs.
  6. Train On The Job: Institute training on the job.
  7. Be Leaders: Institute leadership. The aim of supervision should be to help people and machines and gadgets to do a better job. Supervision of management is in need of overhaul, as well as supervision of production workers.
  8. Don’t Rule by Fear: Drive out fear, so that everyone may work effectively for the company.
  9. Remove Silos: Break down barriers between departments. People in research, design, sales and production must work as a team, to foresee problems of production and in use that may be encountered with the product or service.
  10. Remove Targets: Eliminate slogans, exhortations and targets for the work force asking for zero defects and new levels of productivity. Such exhortations only create adversarial relationships, as the bulk of the causes of low quality and low productivity belong to the system and thus lie beyond the power of the work force.
    • Eliminate work standards (quotas) on the factory floor. Substitute leadership.
    • Eliminate management by objective. Eliminate management by numbers, numerical goals. Substitute leadership.
  11. Allow Pride of Workmanship: Remove barriers that rob the hourly worker of their right to pride of workmanship. The responsibility of supervisors must be changed from sheer numbers to quality.
  12. Abolish Merit Ratings: Remove barriers that rob people in management and engineering to their right to pride of workmanship. This means, inter alia, abolishment of the annual or merit rating and of management by objectives.
  13. Offer Continuous Education: Institute a vigorous program of education and self-improvement.
  14. Transform Together: Put everybody in the company to work to accomplish the transformation. The transformation is everybody’s job.

For a better understanding of The 14 Points for the Transformation of Management and an overview of Lean Six Sigma, check out our Free Lean Six Sigma Yellow Belt Training, Green Belt Training or Lean Training.

Elisabeth Swan

Elisabeth is a Managing Partner & Executive Advisor at GoLeanSixSigma.com. For over 25 years, she's helped leading organizations like Amazon, Charles Schwab and Starwood Hotels & Resorts build problem-solving muscles with Lean Six Sigma to achieve their goals.