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Total Quality Management

Time to tip our hats to the man who pointed out that sometimes inspection costs more than the defects themselves. Huzzah! Best known for establishing

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Process improvement has changed dramatically over the last 20 years—but how? For one, there are generational shifts in the practitioners. We’ll provide a glimpse of

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Did you know Dr. Kano was a student of Dr. Ishikawa? Did you know Dr. Kano was still with us? Does he know everyone still

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“Don’t rule by fear,” “Stop inspection,” “Remove silos” and “Clarify your purpose.” Dr. Deming’s principles are as applicable today as they were when he was

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TQM was an organizational approach developed in the late 80’s to create a culture of continuous improvement by focusing on customer satisfaction. The idea was

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Total Quality Management was an organizational approach developed in the late 80’s to create a culture of continuous improvement by focusing on customer satisfaction. The

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