Total Quality Management (aka TQM)

Total Quality Management was an organizational approach developed in the late 80’s to create a culture of continuous improvement by focusing on customer satisfaction. The idea was that all levels and all members of an organization are responsible for improving the products, services and culture. Both Lean and Six Sigma build on the successes of TQM.

For a better understanding of  Total Quality Management (aka TQM) and an overview of Lean Six Sigma, check out our Free Lean Six Sigma Yellow Belt Training, Green Belt Training or Lean Training.


GLSS is a leading provider of online training solutions, specializing in project management and process improvement. With a commitment to delivering high-quality, accessible, and practical training programs, GLSS empowers professionals and organizations to achieve their goals through continuous learning and skill development with Lean Six Sigma.

GLSS is the leading provider of Lean Six Sigma Training & Certification. Our integrated Project-Based Learning approach helps everyone complete Lean Six Sigma projects 3x faster than outdated approaches. Partner with us to create a Culture of Continuous Improvement.


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