Lean Six Sigma Success Story: Using the Lean philosophy, Kitsap County cut the time it took to approve a housing permit from 26 days to 8 days. Without reducing the staff or adding major resources, the Kitsap County team was able to eliminate more than 50 steps in their process. To eliminate these steps, the team clarified requirements, moved offices,

Ready to start improving processes and make a positive, measurable improvement in your city or state government? Looking for case studies/success stories to help you take the first step? Here are a list of successful case studies from the State of Washington. Lean Six Sigma Case Study Successes Case Study Summary: Pierce County Procurement Streamlining Case Study Summary: Whatcom County Housing Permits Case

Lean Six Sigma Success Story: About FBOD (Finance & Business Operations Department) King County Washington is the 14th most populous county in the United States. King County as an organization has 40+ lines of business, 13,000+ employees and an $8+ billion biennial budget. King County Executive Dow Constantine has framed a policy agenda on three priorities: building equity and opportunity,

Los Angeles County’s Registrar-Recorder/County Clerk Dean C. Logan had a vision of his department becoming a leader in customer service. He chose to use the methodology of Lean Six Sigma to help make that vision a reality. A six member team was formed and given the green light to look at one process in each of its four Bureaus. With

Lean Six Sigma Success Story: Lean County, USA is where everything runs just fine.  Actually, things are more than just fine; they are fast, friendly, and efficient. In Lean County, you can order your birth certificate online and get it delivered to you the next day.  And if you’re in need of food stamps, you can rest assured that you will

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