government
With GLSS, the United States Military reduced hiring lead time from 42.8 days to 26.4 daysâa 38% reduction.
With GLSS, this government agency reduced the payment time from 56 days to an average of 3 daysâa 95% reduction.
With GLSS Green Belt Training & Certification, this state government agency achieved a remarkable 92% reduction in regulatory compliance defects.
Hiring Project Managers took far too longâup to 115 days. This excessive S&Tâs ability to support R&D projects efficiently resulted in slower project delivery times. With GLSS Green Belt Training & Certification, they reduced the time to 57 daysâa 50% improvement.
Regular logins led to users being more aware of their password status, which dramatically cut down the number of reset requests from 2.8 per day to 1.3 per dayâa 54% reduction!
How can any resource-limited government agency fulfill its responsibilities and provide the highest level of service? By evolving into a community of problem solvers dedicated to fostering a culture of continuous improvement.
Bolstered by their success (doubled their goal of a 20% reduction in lead time and completed the project in under 6 months), the team continued to identify and implement further improvementsâthe culture of problem-solving was palpable!
The Federal Emergency Management Agency (FEMA) came under considerable criticism after hurricane Katrina for its slow response. GoLeanSixSigma.com Green Belt Charles White really dug into FEMAâs processes and identified opportunities to make significant improvement with some common sense changes to material handling and loading.
With municipal budgets under increasing pressure and few elected leaders willing to risk a tax increase, local governments must still ensure their citizens enjoy the highest possible level of service.
By using Lean Six Sigma, Kern County discovered that it required an average of 1.2 hours to resolve IT Help Desk requests with multiple handoffs between teams.
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