Using the Lean philosophy, Kitsap County cut the time it took to approve a housing permit from 26 days to 8 days. Without reducing the staff or adding major resources, the Kitsap County team was able to eliminate more than 50 steps in their process. To eliminate these steps, the team clarified requirements, moved offices, and set repeat meeting times. King County used the 5 Whys and Visual Guides for Leader Standard Work to help make government work better.
Original Author: Washington State Auditor’s Office