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Call Centers: Must be Something Wrong with the “Machine”-ery - GoLeanSixSigma.com

Call Centers: Must be Something Wrong with the “Machine”-ery

I recently read an intriguing treatise of personal and organizational philosophy called Principles by Ray Dalio, the investment guru and founder of Bridgewater Associates. It is certainly not a philosophy for everyone nor for every organization, but I always admire attempts to codify one’s thought process and views on how…

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How to Win the Confidence Game - GoLeanSixSigma.com

How to Win the Confidence Game

Facts and data are the hallmark of good problem solving – but all too often we don’t have enough data or the right kind of data to make good decisions. In Lean Six Sigma we frequently call upon statistical methods, where we know that having an adequate sample size is…

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