Kano Model is a technique that categorizes customer requirements into three types: 1) Delighters 2)…
Here are our top picks for Lean Six Sigma success stories and news from around the web for the week of October 17, 2016.
St. Joseph’s Hospital-Highland was recently honored by the Illinois Health and Hospital Association (IHA) for their quality improvement best practices using Lean Six Sigma. Outstanding work is being done to cut down costs and save lives, especially surrounding the care of Sepsis patients which is the 3rd leading cause of death in the United States.
Ohio Department of Administrative Services started reducing costs and speeding up processes alongside improved customer satisfaction when LeanOhio launched in early 2011. Since the launch of LeanOhio, there have been a reduction of burdens on taxpayers and 80 major improvement efforts which have resulted in saving taxpayers $156 million.
Austin Business Journal has identified Firefly Consulting as a Top Woman-Owned Business in Austin, TX for the third year in a row. Firefly Consulting is a boutique consulting firm that specializes in operational excellence and uses Lean Six Sigma Training with clients and consultant projects.