Troop Support Contracting Officer Makes Huge Impact Using Lean Six Sigma

Robert Fagan, a contracting officer with the Clothing and Textiles (C&T) team, is crediting a Lean Six Sigma Green Belt Training Course for giving him the tools to complete a process improvement project for the Defense Logistics Agency Troop Support.

After completing the Green Belt Training & Certification, Fagan found a big issue in filling a high volume of U.S. Army rank insignia and Army service tape orders for uniforms. He found that the fastest way to procure the insignia items would be through using blanket purchase agreements, which allows C&T to hold agreements with four certified vendors that could all produce items without any minimum or maximum order quantities. The project was successful, to say the least. The team was able to eliminate waste and reduce the entire process from 279 days to 98 days – a 65% improvement! C&T has also actualized $70,000 in cost avoidance due to increased efficiencies.

“It’s amazing what a small system can do to improve your workflow… The green belt class helped give me the confidence to do this kind of project,” Fagan said. He is using his Green Belt training for future projects as well, like improving the acquisitions process to order cold weather gear for the Army.

Learn more about Robert Fagan’s success story by clicking here.


try it


Accredited by PMI. Over 15k glowing reviews.