Success Stories
A call center for a business equipment and supplies company had call transfer rates well over 20% and customer dissatisfaction trending in the wrong direction.
Kern County, California had a juvenile probation violation problem. The problem wasnât the kidsâit was the 29 hours it took each officer to complete a Violation of Probation Warrant. With an average of 18 cases per week the process cumulatively drained over 2,000 staff hours each monthâhours they couldnât spend helping troubled youth.
By eliminating the non-value added steps and handoffs, the process of adding a new cost center went from an average of 7 days to 4.2 days.
UCSD Medical Center has a little angel in process improvement! Find out how Lily Angelocci helped save $4 million dollars for UCSD, which will help this nonprofit fund more programs for students and make a difference in healthcare.
With GLSS, both the Sheraton and the Westin Hotels improved the collection process at both properties by over 60%, resulting in increased revenue, increased associate engagement and higher engagement scores for the Front Desk Team.
King Countyâs Wastewater Treatment Division paves the way for process improvement with a two-pronged approach: Changing Culture and Kaizen Improvements. Hereâs how Sandy and Bill are helping to reduce lead time in their Capital Streamlining efforts.
Lean Six Sigma Green Belts save $2.5M at Commissary Supplier. As the participants began measuring their processes they found tremendous wasted movement.
King County continues to streamline processes and make things simpler and easier! Watch this 30 minute success story to learn how they reduced unnecessary steps
Now Accepting Entries for 2020! Process Improvement is another way of saying “Success Story.” But not all successes are created equal. Some involved more struggle.
LOCATION California INDUSTRY Education FUNCTION Education IMPROVEMENT 72% UC San Diego is implementing Lean Six Sigma. Find out how this project team reduced waste on
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