Success Stories
Imagine receiving a letter announcing that your past-due account will be sent to collections after the factâthe collection agency is already trying to get a hold of you and your credit score has gone down. This was the case for many UC San Diego students.
Project Summary The Challenge: It took UC San Diego 3-5 months to assign 2,500 classes The Discovery: 4 of 15 major tasks took 75% of
British manufacturer Solvay was experiencing increased demand for one of their long-selling resins, which was good newsâbut how to keep up?
UC San Diego saves over 1,000 hours of workâor the equivalent of $58,000âwith GLSS Lean Six Sigma Training & Certification!
With GLSS, UC San Diego reduced late approvals from 81.2% to 29%âa 64% improvement!
A call center for a business equipment and supplies company had call transfer rates well over 20% and customer dissatisfaction trending in the wrong direction.
Kern County, California had a juvenile probation violation problem. The problem wasnât the kidsâit was the 29 hours it took each officer to complete a Violation of Probation Warrant. With an average of 18 cases per week the process cumulatively drained over 2,000 staff hours each monthâhours they couldnât spend helping troubled youth.
By eliminating the non-value added steps and handoffs, the process of adding a new cost center went from an average of 7 days to 4.2 days.
UCSD Medical Center has a little angel in process improvement! Find out how Lily Angelocci helped save $4 million dollars for UCSD, which will help this nonprofit fund more programs for students and make a difference in healthcare.
With GLSS, both the Sheraton and the Westin Hotels improved the collection process at both properties by over 60%, resulting in increased revenue, increased associate engagement and higher engagement scores for the Front Desk Team.
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