We got the chance to talk to GoLeanSixSigma.com Black Belt Bill Guill, formerly of the Tennessee Valley Authority (TVA) about the keys to success when applying Lean Six Sigma to this iconic institution. Signed into existence by Franklin Roosevelt 85 years ago, the TVA is remains a vital source of…
Paymentshield is one of the UK’s leading distributors and administrators of insurance. But after 20 years of success, the leadership team saw an opportunity to improve their already stellar customer service. They challenged the Operational Excellence Coordinator, Diane Leatherbarrow, to make a 10% improvement for their Customer Services department. The…
Ken Miller wrote a book called We Don’t Make Widgets where he floats a commonly believed myth: government doesn’t have customers, they have hostages. Miller’s book is geared towards applying process improvement in government. Are government customers really hostages? Well for some unfortunate souls, yes. There are multitudes of government…
All parents want the best for their children. As a parent, finding the best education for your kids is top of mind. Many parents with school-age children base important life decisions, like buying a home, around which school district their child will attend. How Can We Efficiently Improve Our Children’s…
Typically, government leaders achieve success and longevity with a methodical and cautious philosophy. Historically, the success equation amounted to: Play it safe, follow the rules, deliver what’s promised and stay out of trouble. Solid principles for a government leader who wants to avoid bad press and risky propositions. This approach…