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Once upon a time, Washington State cut $50,000 checks to 165 small cities under 5,000 population to fund street resurfacing. This was not economical nor making sense. The Washington State Transportation Improvement Board (TIB) then conducted a PDCA study of how best to provide street preservation support. After gathering the data and establishing targets, “the $50,000 checks process was replaced by a pavement-management approach that resulted in funding the right street, with the right treatment, at the right time.” The 3 rights!

Read more at Lean Enterprise Institute.

Jurija Metovic

Jurija is the Client Experience Manager at and provides extraordinary support to our clients to ensure their Lean Six Sigma process improvement journeys are easier and more streamlined every step of the way.