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A countermeasure is any action taken to offset or neutralize another action. Countermeasures differ from solutions because they suggest precise, tactical ongoing trial and error as opposed to a one-time, permanent fix. If a countermeasure is determined to be ineffective, another one can be developed and tested. Countermeasures are developed once a root cause has been verified.

Elisabeth Swan

Elisabeth is a Managing Partner & Executive Advisor at GoLeanSixSigma.com. For over 25 years, she's helped leading organizations like Amazon, Charles Schwab and Starwood Hotels & Resorts build problem-solving muscles with Lean Six Sigma to achieve their goals.