Radial Reimagined: Driving Future Growth Through Leadership And Innovation With GLSS
United States
Professional Services
Operations
Company-wide
- Improvement projects jumped from 200 to 348 in just one year—a 74% increase.
- The scope of projects doubled, with teams now focusing on safety, quality, and customer experience—not just productivity.
- Across 60 key performance indicators (KPIs) in David’s division, over 98% are being met, or exceeded year to date.
- The organization achieved over $2.9 million in hard cost savings—real, measurable reductions in labor, fixed costs, and inefficiencies.
Radial is a powerhouse in the world of third-party logistics (3PL), known for helping brands deliver seamless customer experiences—from order fulfillment to shipping and returns. With a strong reputation for reliability and service, Radial supports some of the world’s most well-known retailers and eCommerce brands. But behind their operational strength lies something even more impressive: a commitment to building a high-performance culture through leadership, innovation, and continuous improvement.
The mission? Make sure every supervisor and above is Green Belt certified and actively improving processes, not just managing them. The result? A smarter, faster, and more agile organization, ready to take on anything.
Under the leadership of David Welsh Jr., Vice President of Operations, and with support from Senior Director Brandon Spence and other key leaders, Radial made a bold move: transforming leadership at every level by embedding Lean Six Sigma thinking into the fabric of the organization. The mission? Make sure every supervisor and above is Green Belt certified and actively improving processes, not just managing them. The result? A smarter, faster, and more agile organization, ready to take on anything.
Like many 3PL providers, Radial faced the everyday challenges of delivering top-notch service in a fast-moving, high-pressure environment. Balancing internal operations with client expectations meant leaders were constantly juggling priorities, often with little time left for long-term thinking or improvement work.
Leaders were focused on getting products packed, shipped, and delivered, meeting daily demands in a fast-moving environment. While improvement was a priority, there wasn’t yet a consistent structure or dedicated time to take a step back and address challenges more thoughtfully and systematically. As a result, the focus often landed on individual performance rather than the underlying processes.
This subtle but meaningful change created an environment where progress became a shared goal and opportunities for improvement were welcomed.
David Welsh Jr. and Brandon Spence, both Lean practitioners, knew something had to change. They wanted their leaders to be proactive in identifying opportunities to streamline operations and boost performance, always looking for smarter, more effective ways to work. But they also understood that meaningful change wouldn’t come from top-down directives or isolated projects. It would require new habits, a shared language, and a unified mindset across the leadership team.
That’s when they made a bold decision to transform Radial and take it to new heights of efficiency: every supervisor and above would complete Green Belt Training & Certification through GLSS and complete projects to continuously improve their operations.
GLSS offered the perfect solution—accessible, affordable, and self-paced training that leaders could complete while managing their day-to-day responsibilities. Unlike traditional training that pulled people away from their work for weeks, GLSS made it easy to learn and apply Lean Six Sigma without missing a beat.
One of the most impactful shifts was in mindset: leaders began placing greater emphasis on collaborative problem-solving and continuous improvement. This subtle but meaningful change created an environment where progress became a shared goal and opportunities for improvement were welcomed. It was like flipping a switch—suddenly, teams were spotting inefficiencies that had previously gone unnoticed.
Radial didn’t stop at training. Once leaders began earning their Green Belts, they were expected to put their knowledge into action. And they did—across every area of the business.
Improvement wasn’t limited to a single department or function. Instead, Radial encouraged a wide range of projects that tackled the issues that mattered most.
Whether it was boosting safety, increasing customer satisfaction, reducing waste, or streamlining quality checks, teams were empowered to fix what wasn’t working.
GLSS made it easy for Radial’s leaders to get trained, stay engaged, and create real results. The combination of practical tools, approachable content, and a strong focus on everyday application turned training into transformation.
Leadership created clear expectations, set milestone goals, and held people accountable. But more importantly, they fostered an environment of support and curiosity. Leaders were recognized not just for identifying problems, but for their ability to find solutions.
The flexibility of the training made it easy to integrate into the daily operations. Supervisors could stay close to their teams, learning at a manageable pace and applying new skills in real-time without stepping away from their core responsibilities for extended periods.
GLSS made it easy for Radial’s leaders to get trained, stay engaged, and create real results. The combination of practical tools, approachable content, and a strong focus on everyday application turned training into transformation. What had once felt like a slow crawl became more like upgrading from dial-up to high-speed internet—leaders were better connected, quicker to respond, and equipped with tools that actually kept up with the pace of operations.
The numbers tell a powerful story:
- Improvement projects jumped from 200 to 348 in just one year—a 74% increase.
- The scope of projects doubled, with teams now focusing on safety, quality, and customer experience—not just productivity.
- Across 60 key performance indicators (KPIs) in David’s division, over 98% are being met, or exceeded year to date.
- The organization achieved over $2.9 million in hard cost savings—real, measurable reductions in labor, fixed costs, and inefficiencies.
[GLSS] training didn’t just change what people knew—it rebooted the system entirely.
Sustaining Momentum
and Driving Continuous Improvement
Radial’s leadership development journey is more than a training initiative—it’s a model for how to transform an entire organization. By choosing GLSS’s Green Belt Training & Certification, Radial gave its leaders the tools, the mindset, and the confidence to tackle problems at the root. GLSS’s innovative instructional design, engaging content, and self-paced learning format made it possible to train a large group of busy leaders—without disrupting operations.
By choosing GLSS’s Green Belt Training & Certification, Radial gave its leaders the tools, the mindset, and the confidence to tackle problems at the root.
The result? A smarter, more agile business that’s ready for whatever comes next.
By embedding GLSS training and projects into the day-to-day, Radial has built a culture that’s not only continuously improving—but one that’s energized, empowered, and built for speed. The organization has gone from manual mode to high gear, and they’re not looking back.
With leaders like David Welsh Jr., and Brandon Spence guiding the way, Radial has set a new baseline for performance—and they’re already accelerating toward what’s next. For any organization looking to flip the switch on transformation, the message is clear: train your leaders, trust the process, and unlock your full potential.
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