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An approval indicates a process step that requires time and attention from someone in an organization to sign or provide an “okay” before the process can continue. This adds to the waste of “Waiting,” generally does not add value and frequently becomes a “rubber stamp” type activity when the approver does not have the time to pay close attention. The fewer approvals required, the faster a process can flow.

Elisabeth Swan

Elisabeth is a Managing Partner & Executive Advisor at For over 25 years, she's helped leading organizations like Amazon, Charles Schwab and Starwood Hotels & Resorts build problem-solving muscles with Lean Six Sigma to achieve their goals.