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Solve Problems Faster By Focusing On Your People - GoLeanSixSigma.com

Solve Problems Faster by Focusing on Your People

Last week, I hosted an extravagant dinner party for the most important people and processes in my life. The seating chart was far and away the most complicated part of the preparation—On one side I had all the people over the past 20 years of my process career who told…

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Cardiva Medical Uses Continuous Improvement to Grow by 183%

  Cardiva Medical, a medical device company, recently announced that they have been recognized for Operational Excellence from The Shingo Institute. The Shingo Institute is home of the Shingo Prize, an award that recognizes organizations that demonstrate an exceptional culture that cultivates continuous improvement. Cardiva medical has supported a three-year…

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Lean Six Sigma Q&A - GoLeanSixSigma.com

How can I identify our stakeholders?

First, identify the process to be improved. Then, identify the customers and the stakeholders of that process. A customer is a person that receives or uses a product or service from that process. A stakeholder does not use the product or service, but rather has a vested interest in how the process performs. Often this…
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Lean Six Sigma Q&A - GoLeanSixSigma.com

Do you have any tips for getting management on board with process mapping, doing process walks, etc.?

Management above me seems to be on board and excited when I talk about process mapping, doing process walks, leaning down processes and streamlining work. However, when it actually comes to supporting the implementation of those changes, it’s suddenly not a priority anymore or something they want to do (now that it affects them). Do…
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Lean Six Sigma Q&A - GoLeanSixSigma.com

When process mapping, should I include validation by the employees to size the staff of a function?

You can definitely add the number of employees who are available perform a particular function and you can also assess the Full Time Equivalent (FTE) Labor Requirements. There are lots of potential metrics (productivity, distance walked, etc.) that could be included. If you’re interested in more guidance I’d definitely recommend the book referenced in the…
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Lean Six Sigma Q&A - GoLeanSixSigma.com

How often do you validate the data in a Swimlane Map?

It depends on the process. At a basic level, you would get baseline data for the “As Is” map and then you would measure again once the “To Be” process has been implemented. After that, you would decide which process measures to keep monitoring based on where you found the root causes and what would…
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