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This is not a sophisticated tool so those levels are up to the user. If you are conducting the assessment with others, you can determine operational definitions together based on the process. Some people like to conduct this assessment with…
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Elisabeth Swan

Elisabeth is a Managing Partner at GoLeanSixSigma.com, the co-author of The Problem-Solver’s Toolkit and co-host of the Just-in-Time Cafe. For over 25 years, she's helped leading organizations like Amazon, Charles Schwab and Starwood Hotels & Resorts build problem-solving muscles with Lean Six Sigma to achieve their goals.