Project Summary The Challenge: UC San Diego students’ accounts were being sent to collections before they ever received Final Notice Letters—leaving them no time to react. The Discovery: The time it took the Student Business Services Department to produce, stuff and mail Final Notice Letters varied greatly, with a median…
I recently wrote a blog article for GoLeanSixSigma.com on the merits of having both an MBA and a Lean Six Sigma Yellow Belt certification. That blog, published in April 2020, was written from the perspective of my teaching Business Process Improvement to MBA students at Hamline University School of Business.…
When customers are satisfied with their first purchase from your company, they patronize you again and your business records higher sales. They tell their families and friends, and they may also choose to buy your products and services. That first experience with your product and your service matters. Customer satisfaction…
The Challenge Missing the deadline to process warranty claims means automatic approval and money lost—and Marel had missed the deadline for 13 of the last 18 months. Marel, a leading food processing equipment manufacturer, had been missing their customer-promised 60-day timeline in 13 of the last 18 months. When they…
Who is the Grand Poobah of Toyota Production System? The Wizard of Lean? His Royal Eminence of Efficiency? Sure, he had some help, but Taiichi Ohno was the behind-the-scenes master of what is now known as Lean Manufacturing. Time to appreciate a significant quality forbear! Born in China, Mr. Ohno…
Have you ever attended a class where the instructor announced she was going to “curse and infect you?” That was how I started a class of mine. As I introduced myself, I let my students know that one of my goals was to “curse you all with Lean Six Sigma…
Are you new to Continuous Improvement? Are you excited about fixing what “bugs you” but overwhelmed with figuring out where to start? You’re not alone. Solving problems can be intensely gratifying and there is an entire industry devoted to the tools and methods to make it happen. But the sheer…
Here at GoLeanSixSigma.com, we like to practice what we teach. As a Client Experience Manager, my goal is to help people build their problem-solving muscles. Now that I have my Green Belt, it's easy for me to improve painful processes. The more time I can spend directly helping our learners the better,…