Having already completed 52 project improvement projects so far this year, Governor Ricketts of Nebraska highlights his administration’s record for improving processes and focusing on delivering better customer service for the people of Nebraska. By reducing waste and utilizing automation to decrease cycle time for numerous department’s processes, Nebraska continues to pave the way as a leader in process improvement. For example, staff was able to reduce application processing time by 87% and increase application output by 150% in just one month. Through the entire effort, all 14,000 or so state employees have received training on process improvement, including the 8 Wastes!
