Here are our top picks for Lean Six Sigma news from around the web for the week of June 9 to June 13, 2014.
MCB Hawaii Modernizes Postal Operations
From October 2013 to March 2014, the Marine Corps Base Hawaii military post office embarked on an operations improvement project. The base Business Performance Office, United States Postal Service and additional subject matter experts worked to improved the operations. The group utilized Lean Six Sigma to systematically look at process and come up with new ways to improve. Improvements now include approximately $7,000 in annual fuel savings and about 1,500 labor hours.
Retaining Customers For Life
Journalist Ted Saul asked readers in his recent publication if, “… it [is] possible to have a “Customer for Life” these days?” While this may be a great goal, it seems difficult to achieve in Ted’s eyes. The growth of social media has given customers the ability to quickly cast public opinion so being able to realize vulnerabilities and create quality habits are key to create life long customers. To be consistent in offering quality and value, Ted suggests the Six Sigma methodology for consistency.
Mobile Technology Aiding Quality Improvement In Healthcare
Mobile technology in healthcare has created a transformation in performing clinical tasks and has increased patient engagement. However, for the technology transformation to stay working as well as it does, there has to be front-line quality checks and performance enhancements. Quality improvement approaches include lean principles and Six Sigma. Both of these approaches improve quality and performance within a complex organization.