Lean Six Sigma News: Innovating Service Firms And Stanford Health Care Infusion Centers, Week Of December 7, 2015

Here are our top picks for Lean Six Sigma success stories and news from around the web for the week of December 7, 2015.

Business Process Management Proving Popular For Kiwi Organizations

According to new research from ChannelLife New Zealand, more than one in three New Zealand organisations plan to increase their investment in business process management. Fifty two percent of New Zealand public sector organisations say that few to none of their processes are documented. Process documentation is one of the keys to organizational success.

How Stanford Health Care Infusion Centers Used Data Science to Overcome Scheduling Complexity

At Cancer Services at Stanford Health Care, patients were facing long wait times in the middle of the day and the infusion chairs were underutilized during other times of the day. To overcome this imbalance, the infusion centers deployed a data analytics platform that used data science and optimization algorithms. This resulted ins 30% less patient wait time during peak times.

Four Ways Service Firms Can Innovate

“Services don’t need to change as often as a product does.” Do you agree? In this article, it is argued that there are four ways to innovate in the service firm: productizing, recurring revenue stream, innovation systems and upfront pricing.


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