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A Defect Opportunity is any possible defect that is important to the customer.

Defect Opportunities can be present in any type of process, product, or service, but are restricted to those that are critical to the customer. E.g., if only 3 out of 5 total aspects of a widget are important to a customer, then the total defect opportunities is 3.

In Lean Six Sigma, Defect Opportunities are useful in calculating DPO (Defects Per Opportunity) and DPMO (Defects Per Million Opportunities).

For a better understanding of the Defect Opportunity and an overview of Lean Six Sigma, check out our Free Lean Six Sigma Yellow Belt Training, Green Belt Training or Lean Training.

Elisabeth Swan

Elisabeth is a Master Black Belt at, the co-author of The Problem-Solver’s Toolkit and co-host of the Just-in-Time Cafe. For over 30 years, she's helped leading organizations like Amazon, Charles Schwab and Marriott International, Inc. build problem-solving muscles with Lean Six Sigma to achieve their goals.
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