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Lean Six Sigma Glossary

Process management is an approach to better understand, measure and govern processes across an organization. Process Management is the antidote to the natural development of organizations to form siloed departments and separate business units. This approach enables a unified view of the end-to-end business which paves the way for targeted
Customer Journey Mapping is a method of tracking the customer experience that includes not just their interactions with an organization, but their reactions and feelings throughout the process. The idea is to "walk in the customer's shoes" in order to fully understand how the organization is perceived and use that
The Hypothesis Test Decision Tree provides a visual method of figuring out which Hypothesis Test to use given the data and hypothesis being tested. The chart begins by asking whether the data being tested is continuous or discrete and continues on either side of the tree with a series of
The Control Chart Decision Tree provides a visual method of figuring out which Control Chart to use given the data being plotted. The chart begins by asking whether the data is continuous or discrete and continues on either side of the tree with a series of branches based on the
summary Summary Template What is the Opportunity Pipeline? The Opportunity Pipeline captures potential improvement efforts whether they are simple Quick Wins, stand-alone 5S efforts or full-fledged DMAIC projects.The pipeline provides a way to capture, categorize and assign accountability for improvement opportunities. The template captures a running list of opportunities along with whether they would impact