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Improvement Routine or “Kata” involves developing a habit of moving from an “as is” process state to a “to be” process state. The idea is to make it a common practice to embrace and move through uncertainty in all situations.

Elisabeth Swan

Elisabeth is a Managing Partner at, the co-author of The Problem-Solver’s Toolkit and co-host of the Just-in-Time Cafe. For over 25 years, she's helped leading organizations like Amazon, Charles Schwab and Starwood Hotels & Resorts build problem-solving muscles with Lean Six Sigma to achieve their goals.