skip to Main Content
Learner Login FAQ +1-650-690-2515
Critical-to-Quality

Critical-to-Quality

Critical-to-Quality refers to measurable customer requirements of a process. As an example, if timeliness is important then it may be critical-to-quality for a customer to experience a total lead time of no more than 2 hours. For a better understanding of Central Tendency and an overview of Lean Six Sigma, check…

Read More
Plus/Delta

Plus/Delta

Plus/Delta is a method of gathering immediate feedback from participants of a meeting, workshop or other event. Participants are asked to list the “Plusses” or what went well as well as the “Deltas” or suggestions they have for what to change for the next iteration. This is generally captured in…

Read More
Yield

Yield

Yield is a measure of the percent of "good" units coming out of a process. This could refer to the percent of completed sales, the percent of good products or the percent of completed applications. It is the opposite of Proportion Defective. For a better understanding of Yield) and an…

Read More
Percent Complete & Accurate

Percent Complete & Accurate

Percent Complete & Accurate refers to the percent of time units are received in finished and correct form according to the requirements of the customer of the process. For a better understanding of Percent Complete & Accurate and an overview of Lean Six Sigma, check out our Free Lean Six…

Read More
WIP (aka Work-In-Process)

WIP (aka Work-In-Process)

WIP refers to the number of items currently waiting to be worked on in a process. WIP can refer to the number of items in an inbox or queue. Often referred to as "inventory" in manufacturing processes. For a better understanding of WIP (aka Work-In-Process) and an overview of Lean…

Read More
Work-In-Process (aka WIP)

Work-In-Process (aka WIP)

Work-In-Process refers to the number of items currently waiting to be worked on in a process. Work-In-Process can refer to the number of items in an inbox or queue. Often referred to as "inventory" in manufacturing processes. For a better understanding of Work-In-Process and an overview of Lean Six Sigma,…

Read More
Waste Walk

Waste Walk

A Waste Walk is a planned visit to a workspace to observe and identify any of the 8 Wastes (Defects, Overproduction, Waiting, Non-Utilization of Talent, Transportation, Inventory, Motion and Extra-Processing). For a better understanding of Waste Walk and an overview of Lean Six Sigma, check out our Free Lean Six…

Read More
Infrastructure Project

Infrastructure Project

An Infrastructure Project establishes key measurement systems with the goal of monitoring both Voice of the Customer as well as process capability. This is also referred to as Process Management and helps organizations focus improvement efforts. For a better understanding of Infrastructure Project and an overview of Lean Six Sigma,…

Read More
Process Redesign

Process Redesign

Process Redesign involves the overhaul of a current, non-capable process where incremental improvement would still fail to meet customer requirements. This is also referred to as Reengineering. For a better understanding of Process Redesign and an overview of Lean Six Sigma, check out our Free Lean Six Sigma Yellow Belt…

Read More
Design Project

Design Project

A Design Project involves the creation of a non-existent process and requires extensive benchmarking and collection of the Voice of the Customer. These projects are addressed by DFSS (Design for Six Sigma) or DMADV (Define, Measure, Analyze, Design & Verify). For a better understanding of Design Project and an overview…

Read More