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The Coaching Routine or “Kata” involves developing a habit of coaching others to follow Improvement Routines or “Katas.” The goal is to support others as they become comfortable with the uncertainty of problem solving.

Elisabeth Swan

Elisabeth is a Master Black Belt at, the co-author of The Problem-Solver’s Toolkit and co-host of the Just-in-Time Cafe. For over 30 years, she's helped leading organizations like Amazon, Charles Schwab and Marriott International, Inc. build problem-solving muscles with Lean Six Sigma to achieve their goals.