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An inspection is a process step that has been created to determine if a product or service has any errors. If the inspector detects a mistake this leads to a rework step. Inspection adds time to a process and rework adds cost. The key is to mistake-proof the process such that inspections and rework are not necessary.

Elisabeth Swan

Elisabeth is a Managing Partner & Executive Advisor at GoLeanSixSigma.com. For over 25 years, she's helped leading organizations like Amazon, Charles Schwab and Starwood Hotels & Resorts build problem-solving muscles with Lean Six Sigma to achieve their goals.