Production Leveling refers to the smoothing of manufacturing production in the face of fluctuating demand. The method was developed as part of the Toyota Production System as a way to react to demand changes without overburdening production. Instead of over-producing products in batches, the method responds directly to consumer demand.…
Process management is an approach to better understand, measure and govern processes across an organization. Process Management is the antidote to the natural development of organizations to form siloed departments and separate business units. This approach enables a unified view of the end-to-end business which paves the way for targeted…
Customer Journey Mapping is a method of tracking the customer experience that includes not just their interactions with an organization, but their reactions and feelings throughout the process. The idea is to "walk in the customer's shoes" in order to fully understand how the organization is perceived and use that…
The Hypothesis Test Decision Tree provides a visual method of figuring out which Hypothesis Test to use given the data and hypothesis being tested. The chart begins by asking whether the data being tested is continuous or discrete and continues on either side of the tree with a series of…
The Control Chart Decision Tree provides a visual method of figuring out which Control Chart to use given the data being plotted. The chart begins by asking whether the data is continuous or discrete and continues on either side of the tree with a series of branches based on the…
The Process Owner is the person in charge of the improved Lean Six Sigma process. They are the people responsible for maintaining the process once it has been streamlined by a continuous improvement team. Their participation is essential to ensuring the ongoing monitoring and success of the process. For a…
Project Selection involves determining which process issue would make a good Lean Six Sigma project. Selection is based on the impact it could have on customer satisfaction, potential time savings, potential cost savings and how manageable the effort would be while still aligning with organizational strategy.
The scientific method is a process of research where a problem is identified, relevant data is gathered, a hypothesis is formed based on the collected data and the hypothesis is tested. If the theory proves to be false the cycle repeats. This method is the foundation for both continuous improvement…