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5 Tips for Starting Lean Six Sigma in Government - GoLeanSixSigma.com

5 Tips for Starting Lean Six Sigma in Government

Government is challenged every day to get more done with less resources. In the public sector, change is often harder than in the private sector. But innovative leaders around the country at the federal, state and city/local levels of government are taking on the challenge whole heartedly, accomplishing their goals…

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7 Ways to Measure & Manage Soft Skills - GoLeanSixSigma.com

7 Ways to Measure & Manage Soft Skills

Whether you prefer Lean, Six Sigma, or Toyota Kata as your method of choice, measurement is a key principle and a thread that weaves its way through any scientific-thinking or improvement approach. It is through objective measurement that we remove assumption, bias, opinion, and let’s face it—drama. The simplest and…

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The Secret to Surveys: Go to the Source - GoLeanSixSigma.com

The Secret to Surveys: Go to the Source

If you have ever read a Lean book, blog or article, you’ll know that “value” is defined by the customer. While often referenced, we don’t spend enough time thinking about what this really means. What Do Customers Truly Want? Henry Ford reportedly once said, “If I’d asked my customers what…

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