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Process Walk

LOCATION Iceland INDUSTRY Manufacturing FUNCTION Operations IMPROVEMENT 37% THE CHALLENGE Missing the deadline to process warranty claims means automatic approval and money lost—and Marel had

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A call center for a business equipment and supplies company had call transfer rates well over 20% and customer dissatisfaction trending in the wrong direction. ...

The other day I was invited to coach a two-and-a-half hour visioning meeting. I was super excited for the event. The group was working to

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It’s not often you hear about an implementation of Lean Six Sigma into a law firm, but attorney Greg Anding at the Law Firm Kean

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“Gemba” is a Japanese word that translates into “the site” or “the place of work.” There is a related word, “Gembutsu” which means the “actual

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summary Summary Template What are the Process Walk Ground Rules? Process Walk Ground Rules is a team handout with a list of behavioral guidelines to

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The City of SeaTac is blazing a trail for all cities in the US with their Align and Improve initiative. This city-wide initiative is focused

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The Process Walk Interview Sheet is a simple data collection form, designed for transactional processes. It is used to ask pertinent questions during a Gemba

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summary Summary Template What is a Process Walk Planning Timeline? The Process Walk Planning Timeline is a template to help organize preparation activities for conducting

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summary Summary Template What is the Process Walk Interview Sheet? The Process Walk (aka Gemba Walk) Interview Sheet is a simple data collection form, designed

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