Roma Finance, a mortgage lender based in Manchester, England, reports the implementation of a major Lean Six Sigma project to analyze every aspect of it’s bridging process. Resulting in 45 process improvements, Roma presented twenty key wins in July. By utilizing the voice of the customer, Roma learned that the key drivers in customer acquisition were deliverability, speed of completion and simplicity. By focusing on the cycle time in completing these specific processes, Roma has managed to complete more than 70% of new business within 15 days, with the current average in the industry being 43 days, according to a recent study.
