How do other problem-solvers deal with adversity? What's the best way to schedule improvement work? What do people want in a Continuous Improvement leader? We took a few polls so you could find out for yourself! Check out how people like you navigate the Lean Six Sigma world and what…
Roma Finance, a mortgage lender based in Manchester, England, reports the implementation of a major Lean Six Sigma project to analyze every aspect of it's bridging process. Resulting in 45 process improvements, Roma presented twenty key wins in July. By utilizing the voice of the customer, Roma learned that the…
Process improvement is a bit like detective work. You have the DMAIC method, but you also need to follow the clues. These are 3 cautionary tales about what can happen if you don’t clarify your customers’ true needs before trying to deliver on their requirements. We’ll let you in on…
What is a Voice of the Customer (VOC) Translation Matrix? The VOC (Voice of the Customer) Translation Matrix is a tool that helps teams take customer comments, determine the underlying issues represented by those comments and use this information to develop measurable customer requirements. The goal of this tool is…
Voice of the Customer (VOC) is data that represents the needs and wants of your customers. VOC data is collected through various means, including Surveys and Focus Groups. For a better understanding of Voice of the Customer and an overview of Lean Six Sigma, check out our Free Lean Six Sigma Yellow…