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How do other problem-solvers deal with adversity? What’s the best way to schedule improvement work? What do people want in a Continuous Improvement leader? We

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Roma Finance, a mortgage lender based in Manchester, England, reports the implementation of a major Lean Six Sigma project to analyze every aspect of it’s

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Customer complaints are considered “indirect” when they “come over the transom” meaning they are not given face to face, no one is being interviewed or

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summary Summary Template What is a Voice of the Customer (VOC) Translation Matrix? The VOC (Voice of the Customer) Translation Matrix is a tool that

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