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Survey Says: What Goes Wrong & How To Fix It -

Survey Says: What Goes Wrong & How to Fix It

How do other problem-solvers deal with adversity? What's the best way to schedule improvement work? What do people want in a Continuous Improvement leader? We took a few polls so you could find out for yourself! Check out how people like you navigate the Lean Six Sigma world and what…

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Voice Of The Customer (VOC) Translation Matrix -

Voice of the Customer (VOC) Translation Matrix

What is a Voice of the Customer (VOC) Translation Matrix? The VOC (Voice of the Customer) Translation Matrix is a tool that helps teams take customer comments, determine the underlying issues represented by those comments and use this information to develop measurable customer requirements. The goal of this tool is…

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Lean Six Sigma Glossary -

Voice of the Customer (VOC)

Voice of the Customer (VOC) is data that represents the needs and wants of your customers. VOC data is collected through various means, including Surveys and Focus Groups. For a better understanding of Voice of the Customer and an overview of Lean Six Sigma, check out our Free Lean Six Sigma Yellow…

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