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At the Joint Base Pearl Harbor in Hickam, Hawaii, U.S. Air Force process managers conducted The Continuous Improvement Senior Leaders Course, which aimed to help improve organizational effectiveness and efficiency. They spent time strategizing around the voice of the customer, eliminating non-value adding steps, and increased cultural awareness and focus on process improvement. “It’s helpful to see how CPI can be put into action to improve an organization,” said Col. Soderholm. The course included a tour in which learners received an overview of operations, challenges, changing technologies, and the way they are addressing change using Lean Six Sigma as the catalyst.

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