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Thought Leadership

Karyn’s story: I’m Karyn Ross, author of the forthcoming book How to Coach for Creativity and Service Excellence: A Lean Coaching Workbook, and co-author of

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This month’s book is The Toyota Engagement Equation: How to Understand and Implement Continuous Improvement Thinking in Any Organization by Tracey & Ernie Richardson. About

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There is a paradox within process improvement efforts. The familiar adage, “fix what bugs you,” is a great motivator for process teams. But what if

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Whether you’re just starting your Lean Six Sigma journey, or you’re in the middle of improving a process, guidance from Experts can help make your

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Expert Excerpts: D’Arcy Coon on Lean Six Sigma in Hospitality   Whether you’re just starting your Lean Six Sigma journey, or you’re in the middle

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It’s interesting to look for examples of continuous improvement ideas on display in our daily lives. A headline from NBC News on May 29th, 2018

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How can you run a hypothesis test when you don’t have much data? Are you dead in the water? Luckily, no! There’s Tukey! No, not

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Whether you’re just starting your Lean Six Sigma journey, or you’re in the middle of improving a process, guidance from Experts can help make your

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Whether you’re just starting your Lean Six Sigma journey, or you’re in the middle of improving a process, guidance from Experts can help make your

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Whether you’re just starting your Lean Six Sigma journey or you’re in the middle of improving a process, guidance from Experts can help make your

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