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Thought Leadership

Karyn’s story: I’m Karyn Ross, author of the forthcoming book How to Coach for Creativity and Service Excellence: A Lean Coaching Workbook, and co-author of

This month’s book is The Toyota Engagement Equation: How to Understand and Implement Continuous Improvement Thinking in Any Organization by Tracey & Ernie Richardson. About

There is a paradox within process improvement efforts. The familiar adage, “fix what bugs you,” is a great motivator for process teams. But what if

Whether you’re just starting your Lean Six Sigma journey, or you’re in the middle of improving a process, guidance from Experts can help make your

Expert Excerpts: D’Arcy Coon on Lean Six Sigma in Hospitality   Whether you’re just starting your Lean Six Sigma journey, or you’re in the middle

It’s interesting to look for examples of continuous improvement ideas on display in our daily lives. A headline from NBC News on May 29th, 2018

How can you run a hypothesis test when you don’t have much data? Are you dead in the water? Luckily, no! There’s Tukey! No, not

Whether you’re just starting your Lean Six Sigma journey, or you’re in the middle of improving a process, guidance from Experts can help make your

Whether you’re just starting your Lean Six Sigma journey, or you’re in the middle of improving a process, guidance from Experts can help make your

Whether you’re just starting your Lean Six Sigma journey or you’re in the middle of improving a process, guidance from Experts can help make your

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