Organizations are different, industries are different and building a culture of continuous improvement is no easy thing regardless of where you work. It helps to hear the keen observations from long-time Lean Six Sigma veterans as they describe the best ways to achieve your mission and navigate to success.
This month’s book is Getting Home by Liz McCartney and Zack Rosenburg. About the Book: “SBP (St. Bernard Project) seeks to utilize this human compulsion to help others to ensure that America’s system of resilience and recovery is commensurate not just with need, but with our true potential.” This book…
This month’s book is Tree-Ring Management: Take the Long View and Grow Your Business Slowly by Kiroshi Tsukakoshi. About the Book: “I believe that by taking a close look at where you came from, while also taking the long view, you will see the way forward to a company that…
This month’s book is Getting Service Right: Overcoming the Hidden Obstacles to Outstanding Customer Service by Jeff Toister. About the Book: “I believe the fundamental mission for every customer service leader is to help their employees serve customers at the highest level. This involves identifying and removing the obstacles that…
This month’s book is Chief Joy Officer: How Great Leaders Elevate Human Energy and Eliminate Fear by Richard Sheridan. About the Book: “It is my goal to make a stand for leading with joy as something that you not only can do but something you MUST do.” In his second…
Whether you’re just starting your Lean Six Sigma journey, or you’re in the middle of improving a process, guidance from Experts can help make your efforts easier – and more successful! In this Expert Excerpt, we interview Heather Pierzchala who shares key insights to being successful with Lean in the…
This month’s book is Measures of Success: React Less, Lead Better, Improve More by Mark Graban. About the Book: "This book will show you how to draw more timely, and more valid conclusions based on your metrics, leading to more focused and effective improvement." Do you look at single data…
Whether you’re just starting your Lean Six Sigma journey, or you’re in the middle of improving a process, guidance from Experts can help make your efforts easier – and more successful! In this Expert Excerpt, we interview Mohamed Saleh who shares key insights to being successful with Lean in the…
This month’s book is Humble Leadership: The Power of Relationships, Openness, and Trust by Edgar and Peter Schein. About the Book: "This book proposes a relational view of leadership as a process of learning, sharing, and directing new and better things to do in the dynamic interpersonal and group processes…
Karyn’s story: I’m Karyn Ross, author of the forthcoming book How to Coach for Creativity and Service Excellence: A Lean Coaching Workbook, and co-author of Shingo-Award-winning The Toyota Way to Service Excellence. People often ask me how I learned Lean. They’re usually surprised to find out (and you may be…
This month’s book is Brain Rules: 12 Principles for Surviving and Thriving at Work, Home, and School by John Medina. About the Book: "My goal is to introduce you to 12 things we know about how the brain works. For each rule, I present the science, introduce you to the…