Don’t let its intimidating reputation deceive you: Lean Six Sigma’s principles are based on common sense and discipline. Here, you can learn about the everyday successes of organizations that use Lean Six Sigma.
In 2011, Los Angeles County’s Registrar-Recorder/County Clerk, Dean C. Logan, had a vision of his department becoming a leader in customer service. He chose to use the methodology of Lean Six Sigma to help make that vision a reality. A six member team was formed and given the green light…
Many successful Advanced Primary Care models have been implemented in community clinics or staff models where extended health care professionals, including nurses, health coaches or social workers, are part of the existing interdisciplinary team. The Advanced Primary Care model could provide added value to independent physicians practices by improving patient-experience…
Lean County, USA is where everything runs just fine. Actually, things are more than just fine; they are fast, friendly, and efficient. In Lean County, you can order your birth certificate online and get it delivered to you the next day. And if you’re in need of food stamps, you can…
In today’s digital age, the old adage of “knowledge is power” could be replaced by “database is dollars.” So much of a company’s core competencies are housed, facilitated, executed around database systems. And databases are often the source of so many of a company’s problems. While most process owners point…
It’s not uncommon for high-tech firms to have a lock on the technologies that enable them to accelerate the velocity of business. However these same companies often find themselves seriously deficient in handling transactional items and service. The growth rates experienced in the upward arch of their technological growth often…
Businesses collect lots of data but don’t always translate that data into useful information about critical business processes. Data that companies collect can readily be incorporated into charts and graphs that provide this information. Here are a couple of examples. Using a Histogram A hospitality company experienced an unwelcome earnings…
A challenging business climate had led a mid-size Financial Services organization to think about pursuing Lean Six Sigma as a way to improve their internal efficiencies and to build a stronger tie to their customer requirements. As it has been for many of us, when I say a challenging business…