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Clark County participated in the Local Government Performance Center’s Lean Academy to help kickstart their permitting goal: cut the time it takes to issue a single family housing permit from 23 days to 11 days. On average, three out of four applications to build a new house in Clark County arrive incomplete. Since participating in the Lean Academy, a team now checks to determine if all the new permits are complete within a day after the application was submitted. By removing the handoffs from one reviewer to another, Clark County saves a few days in the review process. In addition, Clark County brought in a Lean expert for an outside perspective.

Download the Case Study: Clark County Improve Single Family Housing Permit Processes

Original Author: Washington State Performance Center

Jurija Metovic

Jurija is the Client Experience Manager at and provides extraordinary support to our clients to ensure their Lean Six Sigma process improvement journeys are easier and more streamlined every step of the way.