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Building a home takes a lot of planning and a lot of permits. In Whatcom County, Washington, permitting officials used to take 28 to 73 days to process and issue a permit. The review process involved much time searching for missing information. Now, new checklists for applicants to review in advance and pre-screening processes help planners identify whether the project is easier or more difficult to review based on specifications. With a new residential permit process, issuing permits can happen in the SAME day or in 1-15 days depending on expanded plans for home construction.

Download the Case Study: Whatcom County Housing Permits

Original Author: Washington State Performance Center

Jurija Metovic

Jurija is the Client Experience Manager at and provides extraordinary support to our clients to ensure their Lean Six Sigma process improvement journeys are easier and more streamlined every step of the way.