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Unlike Whatcom County, Douglas County, Washington can issue a new housing permit in less than one week. The commercial permitting process was the issue and used to take 6-7 weeks. “When money is at stake, every day is critical,” according to Douglas County Director of Land Services. To improve the processes in place, the process improvement team developed a plan to cut permit review time from 36 days to 20 days. Douglas County focused on commercial permits because it wanted to review a process other counties had not yet done using Lean.

Download the Case Study: Douglas County Commercial Building Permits

Original Author: Washington State Performance Center

Jurija Metovic

Jurija is the Client Experience Manager at and provides extraordinary support to our clients to ensure their Lean Six Sigma process improvement journeys are easier and more streamlined every step of the way.