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The practice of dividing work in a process in such a way as to produce an equal cycle time for each step or member of
Internal Failure refers to any defects in a process that are identified and eliminated before being delivered to the customer. For a better understanding of
Institutionalization is the set of changes to an organization that make any process improvement permanent. These changes not only include procedural ones, but cultural (employee
Input Measures are measures that describe an Input; they are generally related to the quality or quantity of the Input as dictated by the Supplier.
A Hypothesis Statement is an educated guess about the suspected cause (or causes) of defects in a process. For a better understanding of Hypothesis Statements and
Force Field Analysis is a brainstorming method which pits “driving” (positive) and “restraining” (negative) forces that support or oppose an idea. In its simplest form,
Focus Groups are facilitated discussion sessions comprised of customers that help an organization understand the Voice of the Customer (VOC). Typical in-person Focus Groups are
Andon is an alert system that can be visual or audible, facilitating quick response to any problems in the process or system. This system includes
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