Resources
Process Capability Indicators measure how closely Process Outputs align within customer specifications when using continuous data (time, weight, volume, etc). These measures involve comparisons of
A Preliminary Plan is a plan that lists goals and milestones for a process improvement project. Preliminary Plans are formed in the early stages of
Poka-yoke is a Japanese term (poka: mistakes; yokeru: avoid) that means to mistake-proof a process. The goal is to consciously and diligently try to eliminate
Output Measures are measures that describe an Output. For a better understanding of Output Measures and an overview of Lean Six Sigma,check out our Free Lean
Multi-Voting is a voting/brainstorming technique that prioritizes ideas. Its primary goal is to reduce the range of options, thereby preventing “information overload”. Also known as
The Moment of Truth is when a customer interacts with a process and forms an opinion (positive, negative, or indifferent) about that process. For a
A Measurement Selection Matrix helps validate and choose key measures by assessing the strength of their relationship to customer requirements. For a better understanding of
Management By Fact uses data and measurements in decision-making. A cornerstone of Lean Six Sigma, it relies on quantitative analysis as opposed to “gut feel”
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